VFlyte Go support

Open Orders in the app. You'll see the five milestones (Order placed → Preparing → Rider assigned → On its way → Delivered). The rider's approximate position on the map arrives with the VFlyte Rider app. If tracking pauses, your order is still active and tracking resumes when updates arrive.

Before the provider starts processing, cancel and re-order with the new address. After that, message support from the order screen and we'll check with the rider or provider.

If a provider declines an order or a delivery cannot be completed, the payment is refunded to the original payment method under the order policy. Raise a refund from the order screen or contact support with your VF- reference.

Product eligibility and any recipient checks must be confirmed by the provider. A pharmacy or medical category does not mean that medicines can be bought through this platform. Do not use the service for medical emergencies.

Drone delivery launches area by area once operational approval is in place. The app already checks whether your address is inside an approved zone; until then, rider delivery and collection work as normal. Leave your email on the home page and we'll tell you when it reaches you.

Use the account-deletion request page, or Profile → Privacy and security in the app. Email verification submits a request for review; it does not confirm completed erasure. See the privacy notice for rights and retention exceptions.